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Privacy Policy

This website is the property of Julie Joliat Graphic Design. The data you entrust us with will be carefully handled and never shared unnecessarily. This policy explains what happens to any personal data you share with us, either directly via www.editionjuliejoliat.com or via email, and how we collect, use, and protect your information.

1 — Who Collects Your Data

Julie Joliat Graphic Design (Danziger Straße 162, c/o OSMO, 10407 Berlin, Germany) is a sole proprietorship company that collects data passed through this website. You can find our contact details under “Imprint” or contact us directly via email at shop@joliat.net.


2 — What Information Do We Collect

We may collect and process the following personal information:

- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number, payment method
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

- IP address and details about your interactions with our website (e.g., pages accessed, time spent on the site)
- Order details (e.g., products ordered, quantities, and prices)

Payment Information:
- If you make an online purchase, your credit card information is not held by us but is collected by our third-party payment processors (e.g., Shopify Payments or PayPal).
- If you pay via Twint or bank transfer, the information you provide will be held by Julie Joliat, Twint, and Swiss Raiffeisen Bank.

 

3 — How We Use Your Information
The information we collect is primarily used to provide our services to you. Specifically, we use your data to:

- Process your orders and deliver products to you.
- Respond to inquiries or provide information about our products or services.
- Send newsletters or promotional emails if you have consented to receive them (you can unsubscribe at any time).
- Contact existing customers with information about similar products or services related to previous purchases.
- Analyze website usage to improve functionality and customer experience.


4 — Data Storage and Security
Your data is stored on third-party software Shopify, which ensures your data’s security through its robust encryption methods:

- All communications through Shopify are encrypted with SSL/HTTPS certificates.
- Shopify does not store credit card information.
- Each transaction is validated to ensure data integrity and prevent unauthorized access.

For questions about the security of your data, please contact us at shop@joliat.net.


5 — Third Parties
We only share your data with third parties in specific circumstances:

- Order Fulfillment: To fulfill your orders, we share data with The Gentle Temper GmbH & Co. KG (for distribution) and postal services like Deutsche Post, DHL, or Swiss Post.
- Payment Processing: Shopify Payments and PayPal securely handle payment data. Depending on the method, these platforms may share data with service providers or credit reference agencies to process payments. If you pay via Twint or bank transfer, your data will be shared with Twint and Swiss Raiffeisen Bank to process your payment.
- Marketing Tools: We use Facebook Pixel, advanced matching, and Conversions API to track customer activity and improve our marketing efforts. Customers can disconnect this data from their Facebook account by changing their settings for "Off-Facebook activity."
- Email Communication: Newsletters and email communications are sent via Shopify or MaxBulk Mailer (not hosted by third parties).


6 — Your Rights Under GDPR
Under the General Data Protection Regulation (GDPR), you have the following rights:

- Access: Request details of the data we hold about you.
- Rectification: Correct inaccurate or incomplete information.
- Erasure: Request that we delete your data.
- Restrict Processing: Limit how we use your data in certain circumstances.
- Data Portability: Receive a copy of your data in a commonly used format.
- Object: Object to the processing of your data for specific purposes, such as marketing.

To exercise any of these rights, contact us at shop@joliat.net.


7 — Cookies
We use cookies to enhance your experience on our website. These cookies track:

- Website functionality (e.g., remembering items in your cart).
- Analytics (e.g., tracking pages visited and time spent).
- Marketing (e.g., tailoring ads based on your interactions).

You can block cookies by adjusting your browser settings. However, doing so may limit certain website functionalities.


8 — Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., retaining order data for tax purposes).


If you have further questions or concerns about your privacy, please reach out to us at shop@joliat.net.

Last updated: January 23, 2025