1 — General
These general terms and conditions for Julie Joliat Graphic Design (hereinafter referred to as “Edition Julie Joliat“ or “Julie Joliat”) apply to all services and products (collectively hereinafter referred to "products") offered through the online shop of Edition Julie Joliat. All other services are governed by separate terms and conditions. A "customer" as used herein, refers to any natural person or legal entity with whom Edition Julie Joliat has a business relationship.
Julie Joliat will do her best to keep the website as up to date as possible. However we cannot guarantee that items shown will still be available. Once Edition Julie Joliat has received your order request it will be processed within 2-3 working days, subject to availability.
If items you have ordered are out of stock, we will endeavour to contact you through the email you provided when placing the order. If we cannot contact you, or receive no response to our email, we will continue to process the remaining items on your order. Occasionally orders will arrive in separate packages. This will be of no extra expense to the customer.
2 — Payment
We use Shopify Payments and Paypal as third party secure payment gateway:— Payments hosted by Shopify Payments: The personal data transmitted to Shopify are usually first name, last name, address, IP address, your internet browser and device type, your e-mail address, and your payment details (e.g. bank account number or credit card number). Please note that personal data are also passed on by Shopify to service providers, subcontractors or other affiliated companies. The protection of your personal data is very important to Shopify. Shopify has therefore taken various technical and organisational security measures to protect your data and to comply with applicable laws and regulations.
Payments hosted by Paypal: The personal data transmitted to PayPal are usually first name, last name, address, telephone number, IP address, e-mail address, or other data required for order processing, as well as data related to the order such as number of articles, article number, invoice amount and percent taxes, billing information, etc. Please note that personal data are also passed on by PayPal to service providers, subcontractors or other affiliated companies, insofar as this is necessary to process your order. Depending on the payment method selected via PayPal, e.g. Invoice or direct debit, the personal data transmitted to PayPal are transmitted by PayPal to credit reference agencies. This transfer is used to verify the identity of the order you have placed.
If you pay via Twint or bank transfer, the information you provide will be hold by Julie Joliat, Twint and Swiss Raiffeisen Bank.
3 — Shipping
We normally ship within 24 hours and the shipping can take up to 7 business days. Here is an example of our shipping prices for books:
Shipping to Germany:
1 book: € 3.90 with tracking
2 books: € 4.90 with tracking
Shipping to Switzerland:
1 book: € 5.30 (with tracking: € 8.90)
2 books: € 7.90 (with tracking: € 9.90)
Shipping to Europe:
1 book: € 4.90 (with tracking: € 7.90)
2 books: € 6.90 (with tracking: € 9.90)
Shipping to the rest of the World:
1 book: € 10.90 with tracking
2 books: € 13.90 with tracking
4 — Distribution
We work with a third party for the distribution: The Gentle Temper GmbH & Co. KG (Alte Schönhauser Straße 35, 10119 Berlin, Register number: HRB 227566 B). The personal data transmitted to The Gentle Temper is usually first name, last name, address, your e-mail address, phone number and your order details.
They ship our products from 45130 Essen, Germany.
5 — Pricing and Taxes
VAT is included in the price for orders that are billed in the European Union.
Non-EU orders are “Tax free export delivery”, but local VAT might be added during import. Depending on the country, there might also incur other import taxes. Please check with your local customs regarding the fees. Any taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from Edition Julie Joliat.
6 — The Contract
The products, services and prices published at www.joliat.net constitute an offer to sell. This offer, however, is always subject to the subsequent condition that delivery may be impossible. This means that articles that are no longer available will not be delivered.
The customer enters into a contract with Edition Julie Joliat upon submitting an order through our online shop or by email. Edition Julie Joliat will acknowledge the receipt of the customer's order by sending an automatically generated order confirmation email.
After ordering, the customer is then obligated to accept delivery of the services or products ordered.
7 — Returns Policy
If you’re not happy with what you have ordered, you can send the items back within 14 days of placing the order and get a refund. The product must be undamaged. Shipping costs can’t be refunded.
We pack our items carefully to make sure they’re sent off properly. Should you nevertheless receive damaged goods, please notify us at firstname.lastname@example.org and send a picture of the damage. You will receive a new product (if still available) or a refund.
Return products to the following address:
Julie Joliat Graphic Design
Danziger Straße 174
D – 10407 Berlin